Thank you for visiting RRK Mattress, your trusted online destination for premium-quality mattresses, pillows, sofas, and home comfort products. RRK Mattress is committed to delivering authentic products, excellent service, and complete customer satisfaction.

Each visit to this website is subject to our Payment, Delivery & Return Policy, Terms and Conditions, and Privacy Policy, which are available on this website.

Brand and Transaction Information

When purchasing products through this website, all transactions regarding the sale and purchase are conducted directly with RRK Mattress.

Payment Information

The name rrkmattress.com may appear on your credit or debit card statement. In some cases, the name may appear in an abbreviated form as determined by your bank or payment provider.

Order Process

To complete an order, you must complete the entire transaction through our website. Customer service representatives may assist you over the phone if required.

By placing an order through our website or with telephone assistance, you agree to comply with and be bound by the Terms and Conditions and Payment Policy published on this website.

Checkout and Delivery Process

After selecting your desired mattresses, pillows, sofas, or other products and adding them to your shopping cart, you must proceed to checkout.

At checkout, you will be required to provide:

• Delivery Address
• Contact Information
• Payment Details

Order processing begins only after successful payment authorization and receipt of funds from your bank or card issuer.

Payment Options

We offer multiple convenient payment methods, including:

• Domestic and International Credit Cards
• Visa Debit Cards
• Net Banking / Direct Debit
• UPI Payments
• Payments through select Indian banks

A complete list of available payment options will be displayed during checkout.

For card payments, you will need to provide:

• 16-digit card number
• Card expiry date
• 3-digit CVV code

Additionally, your card may need to be enrolled in services such as:

• Verified by Visa
• Mastercard SecureCode

Out-of-Stock Situations

We strive to maintain the availability of all products displayed on our website. However, if a mattress, pillow, sofa, or any other product becomes unavailable after your order is placed, we will contact you within two business days.

You may choose to:

• Exchange the product
• Delay the delivery
• Cancel the order and receive a refund (if applicable)

Product Delivery

Products are dispatched from our warehouses, stores, or distribution facilities located in India.

Estimated delivery timelines are:

• Within the city: 2–3 business days
• Within the region: 3–5 business days
• Metro cities: 3–6 business days
• Other locations across India: 4–8 business days
• Remote or special service areas: 7–10 business days

Delivery timelines are estimates and may vary due to external circumstances.

Product Pricing

• All prices displayed on the website are in Indian Rupees (INR).
• Prices include applicable taxes unless stated otherwise.
• Detailed tax information will be provided on the invoice.
• Prices may change without prior notice.

Delivery Charges

Shipping and handling charges vary depending on:

• Product type
• Weight and dimensions
• Delivery location
• Packaging requirements

Applicable shipping charges will be displayed during checkout before payment confirmation.

Product Returns and Exchanges

Customer satisfaction is important to us. However, returns and exchanges are subject to the following conditions:

Damaged or Incorrect Products

Customers must notify our Customer Service Team within 48 hours of receiving a product if:

• The product is damaged during transit.
• The delivered product differs from the original order.

Customers may be required to provide:

• Photos of the delivered product
• Photos of packaging
• Images showing tags, labels, or damages

Return Conditions

To qualify for a return or exchange:

• The product must be unused.
• The product must remain in its original packaging.
• A copy of the original invoice must accompany the return.
• A Return/Exchange Authorization Number must be obtained from our Customer Service Team.

Non-Returnable Products

We do not accept returns or exchanges for:

• Used mattresses, pillows, or sofas
• Products damaged due to customer misuse
• Products without original packaging
• Customized or made-to-order products

Return Shipping Costs

Customers are responsible for any shipping or transportation expenses incurred while returning products unless otherwise approved by RRK Mattress.

Refund Processing

Approved refunds will be processed within 7–21 business days from the date the returned product is received and inspected.

Once the return process is completed, customers will be notified regarding the refund status.